Support Packages
Just knowing professional and friendly help is there when you need it can help reduce IT stress levels! Add to that our pro-active monitoring service, you can leave your IT to Treken and enjoy some peace of mind.
We monitor such items as your backups, antivirus definitions, internet connection, disk space and far more. Rather than simply reacting to problems when they affect your business and then charge you for on-site visits, we take the more professional and proactive approach. If your server is heading for problems, we are alerted quickly and react to resolve the issue before it becomes a problem for you – and in many cases for no additional charge!
We resolve approximately 90% of all problems over the phone or remotely, giving you a speedy resolution. Our remote support software allows us to connect to your server, desktop, laptop or even Windows Mobile device wherever you may be!
We specialise in covering the local areas of Poole, Bournemouth, Weymouth, Southampton and most other parts of Dorset and Hampshire - so when a visit is required, we're never far away!
Some of our support package features
- Proactive server and network monitoring
- Telephone support, unlimited
- Remote desktop support, unlimited
- Inclusive or reduced rate on-site support
- Helpdesk system – also available online
- Dashboard system – check your server health/status online
- Priority response – within two hours
- Helpdesk and monitoring reports
- Free loan hardware where possible
- IT management and purchasing advice