IT Support Packages

Just knowing professional and friendly help is there when you need it can help reduce IT stress levels! Add to that our pro-active monitoring service, you can leave your IT to Treken and enjoy some peace of mind.

We monitor such items as your backups, antivirus definitions, internet connection, disk space, RAID health, temperature and much more. Rather than simply reacting to problems when they affect your business and then charge you for on-site visits, we take the more professional and proactive approach. If your server is heading for problems, we are alerted quickly and react to resolve the issue before it becomes a problem for you – and in many cases for no additional charge.

We resolve over 90% of all problems over the phone or remotely, giving you a speedy resolution. Our remote support software allows us to connect to your server, desktop, laptop or even Windows Mobile device wherever you may be!

We specialise in covering the local areas of Poole, Bournemouth, Weymouth, Southampton and most other parts of Dorset and Hampshire - so when a visit is required, we're never far away!

Treken's Support Packages

Treken offers three standard support packages, but these can be customised if you have specific requirements.

  Level 1 Level 2 Level 3
Proactive server/network monitoring
Unlimited telephone assistance for server issues
Unlimited remote desktop assistance for server issues
Unlimited telephone assistance for user/desktop issues
Unlimited remote desktop assistance for user/desktop issues
On-site visits for support issues included
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports via email
IT management and purchasing advice