Case Study: Salterns Marina WiFi

The Project

The team at Salterns Marina got in contact with us to investigate and survey for an upgraded WiFi system around the Marina, including improved coverage for the 300+ berth spaces for boats. The existing installation, at 7 years old, was starting to become unreliable and outdated – in terms of both hardware and security.

In addition to redesigning the outdoor coverage, we were asked to provide new or upgraded WiFi coverage to the various internal spaces at the Marina, including offices, workshops and outbuildings.

A marina is a different challenge compared to most environments that we have worked in at Treken, providing a number of unique challenges that our team had to overcome.

Sea air, wind and rain are ever-present in some form, while the area is subjected to generally stronger weather systems. This meant that providing our usual high standard of service was essential, ensuring the installation is both hardy and reliable.

As part of the network upgrades, we also recommended an upgrade to the network switches with more powerful and up to date equipment. We also gave a boost to some of the core network links by increasing capacity from a 1Gbps to a 10Gbps connection.

What we achieved for the client

To ensure the highest performance and reliability possible, we chose to hard-wire a majority of the external access points using super-strong armored network cable – helping to minimise the impact of the elements on wireless connectivity for Salterns staff and clients.

Part of this process was taking into account the movement of pontoons with the tide, making sure this didn’t cause any breakages.

In terms of the WiFi system hardware, we installed Ubiquiti UniFi units throughout the site – with small UniFi Flex switches in weatherproof boxes on the pontoons, to ensure the various wireless access points were all connected.

Old Netgear switches were replaced with new and improved Layer 3 UniFi models, utilising the existing fibre network connections between buildings and upgrading to 10Gbps where possible.

Having provided new connectivity across the whole marina site, we moved on to security – with Salterns concerned about unauthorised access and outdated protocols due to the old equipment.

To tackle security, we created dedicated networks for the different groups of users using the WiFi – one for company use, one for staff use and another as a guest portal for berth holders and visitors. This allowed us to optimise the experience according to the needs of each group.

The clients also reported much faster performance throughout the company buildings – this was due to the Treken team installing wireless access points in better, strategic locations, meaning more users could benefit from brand new 5Ghz Wi-Fi, leading to reduced congestion and faster loading times.

As an addition to the network project brief, we were asked to replace the CCTV camera overlooking the marina entrance which was outdated and failing. We replaced this with a new, modern IP CCTV camera.

Choose Treken for your local connectivity and internet hardware specialists

If your IT systems are in need of an update, or your internet hardware isn’t up to scratch, why not give Treken a call to discuss your requirements. Our hugely knowledgeable and experienced team is always on hand to help – you can find us at 01202 612333.

TESTIMONIALS.

“As our long-term IT support partner, Treken has provided a service that has consistently been prompt, efficient and trustworthy. We would recommend them without hesitation to other companies.”

- Serena McLeod, Finance Manager - Planet Education – sports coaching company

“We have been working with Treken for the past 11 years, their support service is comprehensive and problems are resolved quickly by a friendly, knowledgeable team. In the past year, Treken have been assisting us in reviewing and updating our IT infrastructure to enable us to achieve the Cyber Essentials certification. Treken also assist us with the sourcing and supplying of hardware and disposal of equipment when needed”
- Suzanne, Head of Director Services - The Property Franchise Group

“eLearning For You have used Treken since we were founded 10 years ago. Trevor and his team have a thorough knowledge of the IT industry and are well respected. They provide clear and concise advice and are able to take apply a commercial attitude with their client's best interests in mind. We would have no hesitation in recommending Trevor and his team to prospective clients.”
- Portia, Project Manager - eLFY Training

“Treken has been our IT solutions partner for over 8 years now. They have been excellent to work with and we have develop lots of trust over the years. Their advice for projects, upgrades and maintenance is always well considered and highly professional. On a day to day basis they also provide IT support for us. They are extremely quick to respond and IT or network related issues are resolved swiftly. I would recommend Treken to anyone who is looking for a highly professional and extremely knowledgeable IT Partner.”
- Clemens Pein, Director - Shopfitting Warehouse

“Treken's IT support and advice has been fundamental to us over 12 years. Great service, giving us peace of mind and security.”
- Dr Durwyn Liley, Director - Footprint Ecology

“We have been working with Treken for a few years now, and Ken and his team have been very helpful in recommending, procuring and installing our IT equipment. They have also set up our continuous monitoring and backup facility to keep the business running smoothly. Ken’s team are always at hand to assist our non-technical staff in setting up new user accounts, and connecting them to our Microsoft 365 cloud. Treken have helped save me a lot of time when we have had glitches on our It systems, and have rapidly fixed those problems with no fuss, I would definitely recommend that you make Treken part of you It solution.”
- Phil Whitehurst, CEO, Actisense

“Having dealt with Treken for over 12 years; I would not hesitate to recommend Treken as an IT provider. Their technical support, industry knowledge & all-round customer service has been invaluable in supporting the growth of our company.”

Gary Coates, Managing Director, Gary Duncan Merchanting Ltd

“Involve have worked with Treken for over 10 years and that partnership is a testament to the Treken team and how they have always gone above and beyond to meet our business requirements.”

- Gareth Hughes, IT Manager - Involve Visual Collaboration

"Treken are fantastic as they always reach out even before I know there is an issue and quickly connected and rectified this once, I contacted them in reply, great work as always."

"My keyboard was not working and Treken helped me to reset my local network password and get back into my computer. Excellent service."

"As always, a fast response and issue resolved perfectly."

"Quick response and sorted the problem."

"Treken were very efficient, and update was very quick. They also checked that all tills were working post update."

"Very quick response to request to reset login details."

Case Study: Salterns Marina WiFi

The Project

What we achieved for the client

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