IT SUPPORT FAQS

To give you a better understanding of the IT support services we offer, we’ve answered some of our most frequently asked questions.

What IT services do you provide?

We offer managed IT support, as well as Microsoft 365 setup and management, data backups and disaster recovery, IT security (including Cyber Essentials certification guidance and training), as well as a wide range of hardware and software products.

Can Treken help my business facilitate remote working?

Yes, we can provide your business with everything it needs to be able to communicate effectively and access emails/data from anywhere. This includes Microsoft 365 with Exchange email, OneDrive, Sharepoint and Teams. We can also set you up with secure VPN connections, to allow home workers to connect to on-premise server resources. Find out more here.

Can you provide a full IT maintenance contract?

Yes. We offer full, ongoing IT support on a contract basis.

Do you offer one-off IT support?

Yes, if you don’t require an ongoing maintenance contract, we’ll be happy to help with ad-hoc support. Please don’t hesitate to get in touch with us today on 01202 612333 to discuss your requirements.

What’s included in your IT support packages?

We have three different managed IT support packages: Gold, Platinum and Titanium. A breakdown of what’s included in each package can be found here.

Why should I choose Treken for my IT support?

Established in 2002, we have cultivated a reputation as one of the leading IT support providers in Dorset, Hampshire and Wiltshire. Our proactive approach lets us see potential problems before you do, minimising the disruption to your business. As well as on-site assistance, we are able to provide remote support. Using remote support software, we can quickly connect to your machine and get you back up and running quickly and efficiently.

How quickly do you respond to calls to your helpdesk?

For businesses signed up to one of our IT support packages, we offer priority response within two hours.

Do you support cloud-based systems?

Yes, we offer support for cloud-based networks and applications. We can also help with your initial migration to cloud computing.

Do you support mobile devices?

Yes, we are able to provide support for a range of devices, including servers, desktops, laptops, and mobile devices (both Android and Apple iOS).

Which areas do you cover?

We are based in Bournemouth but cover all of Dorset, Hampshire and Wiltshire.

What are the benefits of working with an outsourced IT company?

Outsourcing your IT support can be more cost-effective than having your own in-house IT department. Also, at Treken, we pride ourselves on offering a comprehensive range of products and services to cover all your IT and communications needs. This means you’ll only have one partner to deal with, one team of people, and one phone number to call. More great reasons to work with an outsourced IT company can be found here.

Please get in touch with us today on 01202 612333 to find out more.

TESTIMONIALS.

“As our long-term IT support partner, Treken has provided a service that has consistently been prompt, efficient and trustworthy. We would recommend them without hesitation to other companies.”

- Serena McLeod, Finance Manager - Planet Education – sports coaching company

“We have been working with Treken for the past 11 years, their support service is comprehensive and problems are resolved quickly by a friendly, knowledgeable team. In the past year, Treken have been assisting us in reviewing and updating our IT infrastructure to enable us to achieve the Cyber Essentials certification. Treken also assist us with the sourcing and supplying of hardware and disposal of equipment when needed”
- Suzanne, Head of Director Services - The Property Franchise Group

“eLearning For You have used Treken since we were founded 10 years ago. Trevor and his team have a thorough knowledge of the IT industry and are well respected. They provide clear and concise advice and are able to take apply a commercial attitude with their client's best interests in mind. We would have no hesitation in recommending Trevor and his team to prospective clients.”
- Portia, Project Manager - eLFY Training

“Treken has been our IT solutions partner for over 8 years now. They have been excellent to work with and we have develop lots of trust over the years. Their advice for projects, upgrades and maintenance is always well considered and highly professional. On a day to day basis they also provide IT support for us. They are extremely quick to respond and IT or network related issues are resolved swiftly. I would recommend Treken to anyone who is looking for a highly professional and extremely knowledgeable IT Partner.”
- Clemens Pein, Director - Shopfitting Warehouse

“Treken's IT support and advice has been fundamental to us over 12 years. Great service, giving us peace of mind and security.”
- Dr Durwyn Liley, Director - Footprint Ecology

“We have been working with Treken for a few years now, and Ken and his team have been very helpful in recommending, procuring and installing our IT equipment. They have also set up our continuous monitoring and backup facility to keep the business running smoothly. Ken’s team are always at hand to assist our non-technical staff in setting up new user accounts, and connecting them to our Microsoft 365 cloud. Treken have helped save me a lot of time when we have had glitches on our It systems, and have rapidly fixed those problems with no fuss, I would definitely recommend that you make Treken part of you It solution.”
- Phil Whitehurst, CEO, Actisense

“Having dealt with Treken for over 12 years; I would not hesitate to recommend Treken as an IT provider. Their technical support, industry knowledge & all-round customer service has been invaluable in supporting the growth of our company.”

Gary Coates, Managing Director, Gary Duncan Merchanting Ltd

“Involve have worked with Treken for over 10 years and that partnership is a testament to the Treken team and how they have always gone above and beyond to meet our business requirements.”

- Gareth Hughes, IT Manager - Involve Visual Collaboration