IT SUPPORT FAQS

To give you a better understanding of the IT support services we offer, we’ve answered some of our most frequently asked questions.

We offer managed IT support, as well as Microsoft 365 setup and management, data backups and disaster recovery, IT security (including Cyber Essentials certification guidance and training), as well as a wide range of hardware and software products.


Yes, we can provide your business with everything it needs to be able to communicate effectively and access emails/data from anywhere. This includes Microsoft 365 with Exchange email, OneDrive, Sharepoint and Teams. We can also set you up with secure VPN connections, to allow home workers to connect to on-premise server resources. Find out more here.


Yes. We offer full, ongoing IT support on a contract basis.


Yes, if you don’t require an ongoing maintenance contract, we’ll be happy to help with ad-hoc support. Please don’t hesitate to get in touch with us today on 01202 612333 to discuss your requirements.


We have three different managed IT support packages: Gold, Platinum and Titanium. A breakdown of what’s included in each package can be found here.


Established in 2002, we have cultivated a reputation as one of the leading IT support providers in Dorset, Hampshire and Wiltshire. Our proactive approach lets us see potential problems before you do, minimising the disruption to your business. As well as on-site assistance, we are able to provide remote support. Using remote support software, we can quickly connect to your machine and get you back up and running quickly and efficiently.


For businesses signed up to one of our IT support packages, we offer priority response within two hours.


Yes, we offer support for cloud-based networks and applications. We can also help with your initial migration to cloud computing.


Yes, we are able to provide support for a range of devices, including servers, desktops, laptops, and mobile devices (both Android and Apple iOS).


We are based in Bournemouth but cover all of Dorset, Hampshire and Wiltshire.


Outsourcing your IT support can be more cost-effective than having your own in-house IT department. Also, at Treken, we pride ourselves on offering a comprehensive range of products and services to cover all your IT and communications needs. This means you’ll only have one partner to deal with, one team of people, and one phone number to call. More great reasons to work with an outsourced IT company can be found here.

Please get in touch with us today on 01202 612333 to find out more.