5 Ways IT support can help you embrace remote working
While things may be slowly returning to normal following lock down, working from home remains firmly in place and it’s likely that many employees will want to continue doing so for the foreseeable future.
So, now’s the time to put permanent changes in place to empower those remote team members and safeguard your business.
Upgrade to a VoIP phone system
Unlike traditional phone systems, VoIP uses the internet to connect calls, meaning it will work anywhere with a connection and not just in the office.
This means that incoming calls can be answered in exactly the same way as they would on location so customers won’t even know if the person who picks up is working remotely and will receive the same level of service and experience they always have.
Set up cloud technology
Traditional computing technology meant you were tethered to the place where your hardware was stored, making remote working difficult.
However, when you switch to the cloud, your computing services, such as servers, storage, databases, networking, software, and analytics, are delivered over the internet. So, your employees can access everything they need to work as normal from anywhere with an internet connection.
Refresh your video conferencing capabilities
Email and audio calls are great communication tools but sometimes there’s no substitute for seeing a colleague’s or client’s face.
So, investing in video conferencing tools, such as Microsoft Teams, will allow remote workers to chat with colleagues and clients face to face wherever they are. Not only will this help maintain that personal connection, but will also save you time and money by eliminating the need to travel.
Consider a secure VPN connection
A VPN is a virtual private network that creates a secure connection between home users and the office network. VPN’s use the internet to send data from one end to the other via an encrypted virtual tunnel.
This method of connection offers unrivalled security as it hides your IP address and location and the encryption helps defend your data from hackers and cybercriminals.
Secure the right IT support
When all or some of your team is working from home, you need to be sure they have reliable IT support should something go wrong with their hardware or network.
At Treken, our experienced team provides companies with exceptional managed IT support tailored to their needs to keep downtime to a minimum, from smaller operations with one of two home workers to large corporations operating from multiple sites.