9 Persistent IT Support Myths, Busted
IT support has been around for as long as IT itself, so it's no surprise that plenty of myths and misconceptions about it have cropped up over the years. These misunderstandings can put businesses off from using IT support services, which can end up backfiring badly - wasted productivity, lost data, and even serious security risks are all par for the course.
The experts at Treken have provided IT services to countless businesses across Dorset, Hampshire, and Wiltshire, so we're well-versed in the industry's many ins and outs. Read on as we debunk nine of the most persistent IT support myths, separating fact from fiction so you can make the right decision for your business. Let's explore these myths and the realities behind them!
1. Small businesses don't need robust IT support
Ever had your point-of-sale system crash during your busiest hour? A robust IT support team can prevent such scenarios through regular maintenance and updates. They also make sure your systems are optimised for efficiency, allowing your employees to focus on core tasks instead of wrestling with technology - especially important if you only have a few people in your team.
2. IT support is only necessary when something breaks
Think of IT support as an insurance policy for your technology. Just like regular car maintenance prevents breakdowns, proactive IT support identifies and addresses potential issues before they snowball into major problems. This includes keeping your software up-to-date with security patches, ensuring smooth data backups, and monitoring for suspicious activity.
3. IT support only involves fixing computers
Modern IT support is about much more than repairs. They manage your network infrastructure, making sure connections are secure and data flow is efficient. They can also help you migrate to cloud-based solutions for better storage and collaboration, and even provide user training to empower your employees and minimise technical hiccups.
4. Outsourced IT support is less secure than in-house support
Many small businesses simply can't afford to hire a full-time IT staff with expertise in every area. IT service providers, on the other hand, have a team of specialists who stay updated on the latest cybersecurity threats. They can offer advanced security measures and monitoring tools that most small businesses wouldn't be able to implement on their own.
5. IT support is expensive and only for larger businesses
IT support companies offer a variety of service packages, allowing you to choose a plan that fits your budget and specific needs. The cost of a single major IT outage can easily outweigh the investment in ongoing support. Consider it a preventative measure that safeguards your business continuity and productivity.
6. IT support is only necessary for high-tech industries
Nowadays, not even traditional brick-and-mortar stores will get far without technology. IT is used for everything from customer relationship management software to secure payment processing, making support necessary for keeping operations moving smoothly. This allows your business to operate efficiently and maintain a competitive edge, even if you're not in a high-tech industry.
7. Cybersecurity is only a concern for large corporations
Small businesses are prime targets for cybercriminals because they often have weaker cybersecurity defences. Hackers might be looking to steal customer data, disrupt operations, or extort money. IT support can help you implement robust security measures, user access controls, and data encryption to safeguard your valuable information.
8. All IT issues can be solved quickly
The complexity of the problem determines how quickly it can be resolved. A skilled IT support team will prioritise critical issues that threaten your business operations. They'll work diligently to minimise downtime and get you back on track as soon as possible.
9. Small companies don't need to monitor their networks or servers
Network monitoring allows you to identify suspicious activity, potential outages, or performance bottlenecks before they cause major problems. IT support can set up automated monitoring tools and provide real-time insights into your network health, which is important even if your network is smaller scale.
Dorset and Hampshire's first choice for expert IT support services
Running a business in Dorset, Wiltshire, or Hampshire? Don't let IT headaches slow you down. Treken's IT support services are designed specifically for small and medium-sized businesses like yours, with the goal of minimising downtime and boosting productivity over the long term.
Our friendly and responsive team will take the time to understand your unique needs, then provide a range of support services to keep your technology running like a well-oiled machine. That includes proactive maintenance, fast issue resolution, server solutions, cybersecurity, and more.
Ready to get started? Get a quote online or call us on 01202 612333, and let us bring you the peace of mind you deserve.
