What Are The Must Haves Of IT Support For A Small Business?

When running a small business, time is money. With this in mind, you don't want to waste your time providing IT services to your business. At Treken, we understand how invaluable an IT support service can be for small business owners.

But IT services come in a variety of shapes and sizes, so selecting a provider can be difficult and sometimes overwhelming.

As experts in the field, we have compiled a list of must-haves of IT support for your small business.

1. Reliable Help desk Support

A help desk often provides 24/7 support at the end of a live chat or a phone call. The service will have an expert at the end of the line who can answer questions or help you work through an issue you might be having.

Employing IT support with a reliable help desk is indispensable for small businesses because it gives employees somewhere to turn when they need help, offering an immediate response so they can get on with sorting the problem out rather than waiting for a technician to come out and fix the problem.

Additionally, 24-hour availability enables you to contact them whenever you might be working, so if you choose to spend a couple of hours on a Sunday afternoon working and run into a problem, you can get in touch with the help desk at that time, solve the problem and continue working. There will be no delays and no need to wait for operational hours to kick in before you can continue with your work.

2. Proactive Monitoring and Maintenance

Proactive monitoring and maintenance will mean your IT support company are taking preventive measures to reduce the chance of any problems occurring. This can save you time and money as it will reduce the risk of downtime for your company and emergency call-outs for repairs and solutions.

Continuous monitoring is important as it will spot any changes in your IT system so that a specialist will be able to react quickly to it before it develops into a bigger problem.

Additionally, constant maintenance will ensure the software is up to date, and the systems are running at optimal levels, reducing any weaknesses within your system.

3. Cybersecurity Measures

Cyber crimes are on the rise, especially with the rapid development of ransomware groups. This makes small businesses that hold data vulnerable to attacks and threats.

Implementing cyber security measures should be an important part of any IT support service you employ, as they will work with your team and system setup to reduce the risk of any attack.

The benefits of this will be multi-faceted as it will not only minimise any operational downtime should a hack be attempted, but it will also enable you to feel confident in the safety of any confidential information you might hold, can enhance customer trust in your business and will mean you comply with GDPR.

4. Data Backup and Recovery

Backing up data is just as important for a small business as it is for a student working on their school essays. Without a backup, there is the potential to lose everything.

Working with an IT support company that will take regular backups of your system will provide security and peace of mind to you as a business owner.

Moreover, as well as data backups, you should be looking for a company that will be able to help recover data should it be lost (where possible). Again, this can minimise damage and downtime.

5. Network Management

We live in a digital era, so the likelihood is that most of your business is online. This makes network management so important for IT support for small businesses.

The main responsibility of network management is ensuring that users have efficient, effective, and timely access to network resources.

It keeps you and your employees connected so you can get on with your work without buffering, issues and slow connections.

6. Software Management

Software is frequently updated, making the system more secure, fixing any bugs and glitches experienced and improving the service provided by the software.

By using software management, you can make sure that all of your computers are receiving these updates regularly, ensuring the security and dependability of your network. As a result, you will be more productive and encounter far fewer periods of downtime, which affect output and morale and ultimately affect your bottom line.

Rely On Our Experts

Treken are becoming a number one IT support provider for small businesses across Dorset and Hampshire.

Since 2002, we have been providing quick and efficient IT services, helping businesses stay online, resolve problems and remain efficient. Whether you are a business running on one computer or multiple hardware systems spread out across the country, we are equipped with the expertise and experience to deal with it.

We offer comprehensive IT support, covering cyber security and GDPR, backups and disaster recovery, server solutions and remote working setups.

The digital landscape is ever-changing, and we ensure our teams are knowledgeable about each change so that we can implement necessary and relevant changes to your services.

We offer three levels of IT support, so you are guaranteed to find a service that will fit your business needs and budget. Each service provides our above must-haves, with higher levels offering more benefits.

Contact us today to learn more about our It services and how your small business will benefit from working with our team.

Call us on 01202 612333 or complete our online contact form, and we will get in touch with you.