Treken IT Services

MANAGED IT SUPPORT

As one of Dorset and Hampshire's leading managed IT providers, our team is committed to providing you with the expert IT support your business deserves.

Established in 2002, our Poole-based team are passionate about every IT project we undertake. We solve IT issues quickly and efficiently, keeping your business running smoothly and making sure your team's productivity isn't delayed by technology.

Whether your business relies on a single PC or a multi-site network, we have the years of expertise we need to provide you with the highest possible standard of service.
 
We offer a quick and professional solution to your IT problems. Get a quote on our IT support services by calling us on 01202 612333 or submitting a quick contact form - an experienced member of our team will get back to you shortly.

AFFORDABLE MANAGED IT PROVIDERS.

We understand that every business has different requirements when it comes to IT support, which is why we have developed a variety of IT support packages to cater to all needs and budgets.

Our Gold IT support package provides you with our base plan and benefits, including remote IT support, monitoring reports, and priority response within two hours. Our Platinum packages offers additional benefits, including phone support for desktop issues and discounted engineer rates. Our Titanium IT support package includes all previously mentioned benefits, along with onsite visits for support issues.

Read through the list below to discover the benefits you can expect when choosing Treken as your managed IT provider. If you are at all unsure which IT support package is right for your business, our team would be happy to discuss your requirements and suggest the right solution for you - get in touch today!

managed business IT support
Gold Platinum Titanium
Proactive server and network monitoring* Proactive server and network monitoring* Proactive server and network monitoring*
Telephone assistance for server issues* Telephone assistance for server issues* Telephone assistance for server issues*
Remote desktop assistance for server issues* Remote desktop assistance for server issues* Remote desktop assistance for server issues*
Microsoft 365 Support & Administration* Microsoft 365 Support & Administration* Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates Discounted on-site engineer rates
Priority response - within two hours Priority response - within two hours Priority response - within two hours
Access to our web enabled help desk system Access to our web enabled help desk system Access to our web enabled help desk system
Access to our online monitoring dashboard Access to our online monitoring dashboard Access to our online monitoring dashboard
Easy-to-read server monitoring reports* Easy-to-read server monitoring reports* Easy-to-read server monitoring reports*
Remote IT Management Remote IT Management On-site IT Management
Patch Management for servers* Patch Management for servers* Patch Management for servers*
Patch Management for workstations Patch Management for workstations
Gold
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Platinum
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Patch Management for workstations
Titanium
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
On-site IT Management
Patch Management for servers*
Patch Management for workstations

 

*applicable to clients with servers

IT support packages

REMOTE IT SUPPORT.

We resolve over 90% of all IT problems over the phone or remotely. Our remote support software allows us to connect to your server, desktop, laptop, or even Android and Apple devices, so you can get support whenever and wherever you need it.

If your IT problem cannot be resolved remotely, one of our skilled engineers will visit to your site to resolve the problem in person. We cover Poole, Bournemouth, Weymouth, Southampton, and most other parts of Dorset and Hampshire, so when a visit is required, we're never far away!

We are your number one providers of managed IT support in Dorset and Hampshire. To arrange a comprehensive IT support package for your business, don't hesitate to call our team of experts today on 01202 612333.

IT SUPPORT FAQs.

We offer managed IT support, as well as Microsoft 365 setup and management, data backups and disaster recovery, IT security (including Cyber Essentials certification guidance and training), as well as a wide range of hardware and software products.


Yes, we can provide your business with everything it needs to communicate effectively and access emails/data from anywhere. This includes Microsoft 365 with Exchange email, OneDrive, Sharepoint, and Teams. We can also set you up with secure VPN connections, to allow home workers to connect to on-premise server resources. Find out more here.


Yes. We offer full, ongoing IT support on a contract basis.


Yes. If you don’t require an ongoing maintenance contract, we’ll be happy to help with ad-hoc support. Please don’t hesitate to get in touch with us today on 01202 612333 to discuss your requirements.


We have three different managed IT support packages: Gold, Platinum, and Titanium. A breakdown of what’s included in each package can be seen above.


Established in 2002, we have cultivated a reputation as one of the leading IT support providers in Dorset, Hampshire and Wiltshire. Our proactive approach lets us see potential problems before you do, minimising the disruption to your business. As well as on-site assistance, we are able to provide remote support. Using remote support software, we can quickly connect to your machine and get you back up and running quickly and efficiently.


Treken Engineer
Treken Questions

For businesses signed up to one of our IT support packages, we offer priority response within two hours.


Yes, we offer support for cloud-based networks and applications. We can also help with your initial migration to cloud computing.


Yes, we are able to provide support for a range of devices, including servers, desktops, laptops, and mobile devices (both Android and Apple iOS).


We are based in Bournemouth but cover all of Dorset, Hampshire and Wiltshire. Click here to see the full list of locations we cover.


Outsourcing your IT support can be more cost-effective than having your own in-house IT department. Also, at Treken, we pride ourselves on offering a comprehensive range of products and services to cover all your IT and communications needs. This means you’ll only have one partner to deal with, one team of people, and one phone number to call. More great reasons to work with an outsourced IT company can be found here.


 

Please get in touch with us today on 01202 612333 to find out more.