Privacy Policy

We at Treken are committed to protecting the privacy of your personal data. We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not do anything you wouldn’t reasonably expect.

Please read this Privacy Notice carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this Privacy Notice from time to time so please check it regularly. If there are significant updates, we will notify you.

Who are we?

We are Treken Information Management Ltd (“Treken”), a company registered in England and Wales under registration number 04465682 and registered at Unit 3 Vista Place, Ingworth Road, Poole, England, BH12 1JY.

Use of your personal information

Treken collects and uses your personal information to operate the www.treken.co.uk Website and deliver the services you have requested.

Treken does not sell, rent or lease its customer lists to third parties.

Treken may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

In addition, Treken may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Treken and they are required to maintain the confidentiality of your information.

Treken keeps track of the websites and pages our customers visit within www.treken.co.uk in order to determine what Treken services are the most popular. This data is used to deliver customised content and advertising within www.treken.co.uk to customers whose behaviour indicates that they are interested in a particular subject area.

When someone visits www.treken.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  Treken does this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Treken or any third party.

Treken will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Treken or the site; (b) protect and defend the rights or property of Treken and, (c) act under exigent circumstances to protect the personal safety of users of Treken, or the public.

Email Marketing

We use a third-party provider, iContact, to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. For more information, please see iContact’s privacy notice.

Contact Forms 

Should you choose to contact Treken using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third party service which encrypts the email content using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Social Media

If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations.

Use of cookies

The www.treken.co.uk Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Treken’s pages, or register with Treken’s site or services, a cookie helps Treken to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same www.treken.co.uk Website, the information you previously provided can be retrieved, so you can easily use the Treken features that you customised. We use cookies on this website, for the following purposes: 

  • Make login faster to our website by remembering your login details 
  • Make the page load quicker by sharing the workload across computers 
  • Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using Google cookies 

Most browsers are set to automatically accept cookies by default, but you can change this setting. For instructions on how to find and accept/reject cookies for your browser, please read its help information.

Where we store your Personal Information

The data that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Security of your Personal Information

Treken secures your personal information from unauthorised access, use or disclosure. Treken secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We use a third-party service to help maintain the security and performance of the Treken website. To deliver this service, it processes the IP addresses of visitors to the website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Emails

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

We use a third party provider to encrypt and protect emails from Treken. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

What lawful bases do we rely on to use your personal data?
The lawful bases that we rely on for processing your personal data are:

You have provided your consent to us using your personal data for a specific purpose:

We will ask for your consent to use your personal data to send you electronic communications such as newsletters and emails.

You always have the right to withdraw your consent at any time.

It is necessary in connection with the performance of a contract with you:

It is necessary for compliance with a legal obligation to which we are subject:

This would include where we have to retain certain records, for example. Or where we are required to disclose personal data to any regulators or law enforcement agencies.

It is within our legitimate interests.

Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights.

We also have a legitimate interest in providing useful reports and feedback to Members and, in an anonymous form.

We will also rely on our legitimate interests for the proper administration of Treken, and to manage our operations (for example, maintaining appropriate records and databases).

When we process your personal data to achieve such legitimate interests, we consider balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law). A Balance test has been completed and recorded.

Sensitive or special category data
We do not anticipate collecting large amounts of sensitive data from you (i.e. data on health, ethnicity, race, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, sex life or sexual orientation).

Where we do collect such sensitive data from you, we will ensure that we obtain your prior explicit consent. You always have the right to withdraw your consent.

Communications and marketing

Where you have provided consent we may contact you by email, telephone or post to let you know about our events and activities that might be of particular interest to you, or about the work of Treken more generally. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.

You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing admin@treken.co.uk.

Your rights
Right to restrict processing

In certain circumstances you have a right to require us to stop processing your personal data in a particular way.

Right to erasure

You have the right to request that your personal data is erased from our database in certain circumstances.

Right of access

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity to SARS_Request@treken.co.uk, this is free of charge

Right to rectification

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

Right to object

You can also opt-out of receiving all or some of our marketing communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.

Right to data portability

In certain circumstances you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.

Please note that you may only use/ benefit from some of these rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) or please contact us using the details below.

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected and in accordance with our Data Retention Policy. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.

Changes to your Details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Changes to this Statement

Treken will occasionally update this Privacy Notice to reflect company and customer feedback. Treken encourages you to periodically review this Statement to be informed of how Treken is protecting your information. This privacy notice was last updated on 31st May, 2018.

Contact Information

Treken welcomes your comments regarding this Privacy Notice. If you believe that Treken has not adhered to this Statement, please contact DPO@Treken.co.uk and We will use commercially reasonable efforts to promptly determine and remedy the problem. Our Data controller can be contacted on 01202 612333

Treken
Discovery Court
551-553 Wallisdown Road
Poole
Dorset. BH12 5AG