Managed IT Support Services.

Every business's IT needs and resources are as different as they are which is why we offer three different levels of managed IT support

Though still comprehensive, our Gold package is the most basic plan, including remote IT support, telephone assistance for server problems, monitoring reports and priority response within 2 hours. This package is ideal for those who have basic IT needs. 

Next, we have the Platinum IT support package, which includes all the benefits of our Gold level but also includes telephone and remote assistance for user and desktop issues and a discounted on-site engineer rate.
 
Titanium is the most comprehensive IT support plan available and is perfect for businesses with large and/or complex IT requirements. Boasting all the benefits of our Gold and Platinum packages, Titanium also includes on-site visits for support issues, giving you peace of mind that all eventualities are covered. 

managed business IT support Poole
Gold Platinum Titanium
Proactive server and network monitoring Proactive server and network monitoring Proactive server and network monitoring
Telephone assistance for server issues Telephone assistance for server issues Telephone assistance for server issues
Remote desktop assistance for server issues Remote desktop assistance for server issues Remote desktop assistance for server issues
Telephone assistance for user and desktop issues Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates Discounted on-site engineer rates
Priority response - within two hours Priority response - within two hours Priority response - within two hours
Access to our web enabled help desk system Access to our web enabled help desk system Access to our web enabled help desk system
Access to our online monitoring dashboard Access to our online monitoring dashboard Access to our online monitoring dashboard
Easy-to-read server monitoring reports Easy-to-read server monitoring reports Easy-to-read server monitoring reports
Remote IT Management Remote IT Management On-site IT Management
Patch Management for servers Patch Management for servers Patch Management for servers
Patch Management for workstations Patch Management for workstations
IT support packages Poole

Ad-hoc IT Support.

For organisations that don’t need a managed IT support service, Treken also provides ad-hoc, pay as you go support in Poole for businesses that require additional help on an hourly or daily basis. 

Our ad hoc IT support services cover a wide variety of issues including but not limited to; 

  • Training to those who need additional expertise
  • Support to smaller companies
  • Temporary absence cover for IT issues
  • Emergency IT support

To find out more about our ad hoc IT support services in Poole, please don’t hesitate to get in touch with our friendly and knowledgeable team today on 01202 612333