Explore Our Managed IT Support Packages in Poole

At Treken, we understand that each business has different IT requirements. That's why we offer three comprehensive support packages: Gold, Platinum, and Titanium. Choose the plan that suits your business size, complexity, and IT needs.

Gold IT Support Package - Affordable & Essential

  • Ideal for small businesses or companies with simpler IT systems.
  • Includes remote IT support, telephone assistance for server issues, priority response within two hours, and monthly monitoring reports.
  • Microsoft 365 Support & Administration.

Platinum IT Support Package - Comprehensive & Flexible

  • Includes everything in the Gold package, plus additional support for user and desktop issues, and discounted rates for on-site engineer visits.
  • Perfect for growing businesses with moderate IT needs.

Titanium IT Support Package - Ultimate IT Coverage

  • Our most advanced plan, tailored for businesses with complex IT requirements.
  • Includes all the benefits of Gold and Platinum packages, plus unlimited on-site visits for support and comprehensive network monitoring.
  • Provides complete peace of mind with proactive monitoring and on-site management of your IT infrastructure.

Read on for the full list of what's included in each package.

 

managed business IT support Poole
Gold Platinum Titanium
Proactive server and network monitoring* Proactive server and network monitoring* Proactive server and network monitoring*
Telephone assistance for server issues* Telephone assistance for server issues* Telephone assistance for server issues*
Remote desktop assistance for server issues* Remote desktop assistance for server issues* Remote desktop assistance for server issues*
Microsoft 365 Support & Administration* Microsoft 365 Support & Administration* Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates Discounted on-site engineer rates
Priority response - within two hours Priority response - within two hours Priority response - within two hours
Access to our web enabled help desk system Access to our web enabled help desk system Access to our web enabled help desk system
Access to our online monitoring dashboard Access to our online monitoring dashboard Access to our online monitoring dashboard
Easy-to-read server monitoring reports* Easy-to-read server monitoring reports* Easy-to-read server monitoring reports*
Remote IT Management Remote IT Management On-site IT Management
Patch Management for servers* Patch Management for servers* Patch Management for servers*
Patch Management for workstations Patch Management for workstations
Gold
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Platinum
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Patch Management for workstations
Titanium
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
On-site IT Management
Patch Management for servers*
Patch Management for workstations

 

*applicable to clients with servers

IT support packages Poole

 

Ad-Hoc IT Support in Poole.

If you don't need a full managed IT service, our ad-hoc IT support is perfect for businesses that require occasional assistance. We offer flexible pay-as-you-go IT support in Poole, available on an hourly or daily basis. Our services include:

  • One-off training sessions for employees
  • Temporary IT support during staff absence
  • Emergency IT troubleshooting and support

Contact our team today on 01202 612333 or complete our online form for more details about our ad-hoc IT support services.