Managed IT Providers in Poole.

Every business is different, and so are their IT needs and resources. That's why we provide three different levels of managed IT support: Gold, Platinium, and Titanium.

         • Our Gold package is our base plan, including remote IT support, telephone assistance for server problems, monitoring reports and priority response within two hours. This package is ideal for smaller businesses with more basic IT needs

         • Next, we have the Platinum IT support package. This includes all the benefits of our Gold level, but also includes telephone and remote assistance for user and desktop issues, as well as a discounted onsite engineer rate.

         • Titanium is our most comprehensive IT support plan, and is perfect for businesses with large and/or complex IT requirements. Boasting all the benefits of our Gold and Platinum packages, Titanium also includes onsite visits for support issues, giving you peace of mind that all eventualities are covered.

Read on for the full list of what's included in each package.

 

managed business IT support Poole
Gold Platinum Titanium
Proactive server and network monitoring* Proactive server and network monitoring* Proactive server and network monitoring*
Telephone assistance for server issues* Telephone assistance for server issues* Telephone assistance for server issues*
Remote desktop assistance for server issues* Remote desktop assistance for server issues* Remote desktop assistance for server issues*
Microsoft 365 Support & Administration* Microsoft 365 Support & Administration* Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates Discounted on-site engineer rates
Priority response - within two hours Priority response - within two hours Priority response - within two hours
Access to our web enabled help desk system Access to our web enabled help desk system Access to our web enabled help desk system
Access to our online monitoring dashboard Access to our online monitoring dashboard Access to our online monitoring dashboard
Easy-to-read server monitoring reports* Easy-to-read server monitoring reports* Easy-to-read server monitoring reports*
Remote IT Management Remote IT Management On-site IT Management
Patch Management for servers* Patch Management for servers* Patch Management for servers*
Patch Management for workstations Patch Management for workstations
Gold
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Platinum
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Patch Management for workstations
Titanium
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
On-site IT Management
Patch Management for servers*
Patch Management for workstations

 

*applicable to clients with servers

IT support packages Poole

Ad-Hoc IT Support in Poole.

Don’t need a managed IT support service, but could use the occasional help with your IT system? We can provide pay-as-you-go ad-hoc support for Poole businesses on an hourly or daily basis. 

Our ad-hoc IT support services cover a wide variety of issues, including but not limited to; 

  • Training to those who need additional expertise
  • Support to smaller companies
  • Temporary absence cover for IT issues
  • Emergency IT support

To find out more about our ad-hoc IT support services in Poole, please don’t hesitate to get in touch with our friendly and knowledgeable team today on 01202 612333