Expert IT Support for Businesses in Portsmouth

MANAGED IT SUPPORT IN PORTSMOUTH.

As a leading IT support business in Portsmouth, our team is committed to providing you with the expert IT support your business deserves.

Established in 2002, our friendly team are passionate and determined throughout every IT project we undertake. Our expert team solve IT issues quickly and efficiently to ensure your business continues to run smoothly, without technology delaying your team’s productivity.

Whether your business relies on a single PC, or a network containing several sites, servers and/or cloud services, we have years of collective expertise providing a competitive service to our customers.

We offer a quick and professional solution to your IT problems. For more information about our IT support services in Portsmouth, contact us today on 01202 612333.

Affordable IT support packages in Portsmouth.

We understand that every business has different requirements when it comes to IT support, which is why we have developed a variety of IT support packages to cater to all needs and budgets. Our Gold IT support package offers you our most basic plan and benefits, including remote IT support, monitoring reports and priority response within 2 hours, whilst our Titanium IT support package gets you onsite visits for support issues and is ideal for those with a more complex IT network.

If you are at all unsure which IT support package is right for your business, our team would be happy to discuss your requirements with you and suggest the right solution. See below for the full list of benefits you can expect when choosing an IT support package from Treken.

Gold
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*

Platinum
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
Remote IT Management
Patch Management for servers*
Patch Management for workstations

Titanium
Proactive server and network monitoring*
Telephone assistance for server issues*
Remote desktop assistance for server issues*
Microsoft 365 Support & Administration*
Telephone assistance for user and desktop issues
Remote desktop assistance for user and desktop issues
On-site visits for support issues
Discounted on-site engineer rates
Priority response - within two hours
Access to our web enabled help desk system
Access to our online monitoring dashboard
Easy-to-read server monitoring reports*
On-site IT Management
Patch Management for servers*
Patch Management for workstations

*applicable to clients with servers

Remote IT support.

We resolve over 90% of all IT problems over the phone or remotely, giving you a speedy resolution without needing to wait for an engineer. Our remote support software allows us to connect to your server, desktop, laptop or even Android and Apple iOS devices wherever you may, enabling us to provide support whenever you need it.

However, if your IT problem cannot be resolved remotely, we can send an engineer to your site in order to resolve the problem. We specialise in covering Portsmouth - so when a visit is required, we are never far away!

We are your number one choice when it comes to IT support in Portsmouth. To arrange a comprehensive IT support package for your business, don't hesitate to call our team of experts today on 01202 612333.

TESTIMONIALS.

“As our long-term IT support partner, Treken has provided a service that has consistently been prompt, efficient and trustworthy. We would recommend them without hesitation to other companies.”

- Serena McLeod, Finance Manager - Planet Education – sports coaching company

“We have been working with Treken for the past 11 years, their support service is comprehensive and problems are resolved quickly by a friendly, knowledgeable team. In the past year, Treken have been assisting us in reviewing and updating our IT infrastructure to enable us to achieve the Cyber Essentials certification. Treken also assist us with the sourcing and supplying of hardware and disposal of equipment when needed”
- Suzanne, Head of Director Services - The Property Franchise Group

“eLearning For You have used Treken since we were founded 10 years ago. Trevor and his team have a thorough knowledge of the IT industry and are well respected. They provide clear and concise advice and are able to take apply a commercial attitude with their client's best interests in mind. We would have no hesitation in recommending Trevor and his team to prospective clients.”
- Portia, Project Manager - eLFY Training

“Treken has been our IT solutions partner for over 8 years now. They have been excellent to work with and we have develop lots of trust over the years. Their advice for projects, upgrades and maintenance is always well considered and highly professional. On a day to day basis they also provide IT support for us. They are extremely quick to respond and IT or network related issues are resolved swiftly. I would recommend Treken to anyone who is looking for a highly professional and extremely knowledgeable IT Partner.”
- Clemens Pein, Director - Shopfitting Warehouse

“Treken's IT support and advice has been fundamental to us over 12 years. Great service, giving us peace of mind and security.”
- Dr Durwyn Liley, Director - Footprint Ecology

“We have been working with Treken for a few years now, and Ken and his team have been very helpful in recommending, procuring and installing our IT equipment. They have also set up our continuous monitoring and backup facility to keep the business running smoothly. Ken’s team are always at hand to assist our non-technical staff in setting up new user accounts, and connecting them to our Microsoft 365 cloud. Treken have helped save me a lot of time when we have had glitches on our It systems, and have rapidly fixed those problems with no fuss, I would definitely recommend that you make Treken part of you It solution.”
- Phil Whitehurst, CEO, Actisense

“Having dealt with Treken for over 12 years; I would not hesitate to recommend Treken as an IT provider. Their technical support, industry knowledge & all-round customer service has been invaluable in supporting the growth of our company.”

Gary Coates, Managing Director, Gary Duncan Merchanting Ltd

“Involve have worked with Treken for over 10 years and that partnership is a testament to the Treken team and how they have always gone above and beyond to meet our business requirements.”

- Gareth Hughes, IT Manager - Involve Visual Collaboration

MANAGED IT SUPPORT IN PORTSMOUTH.

Affordable IT support packages in Portsmouth.

Remote IT support.

TESTIMONIALS.

CASE STUDIES.

Managed IT Support & Hardware Supply – RJW Sheet Metal

Bartlett Contractors - Full IT Infrastructure Overhaul

Express Hire – Migration from G-Suite to Microsoft 365

Parkstone Yacht Club – New Clubhouse